As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring the smooth running of our daily operations. Responsibilities: * Answering and directing incoming telephone calls, acting as the first point of contact for all telephone enquiries. * Managing and scheduling site visits through our booking system. * Maintaining and updating our works calendar, ensuring accuracy and efficiency. * Responding to and managing email enquiries, providing timely and professional communication. * Liaising with clients, building rapport and ensuring their needs are met. * Maintaining and organising physical and digital files, ensuring they are up-to-date and easily accessible. * Performing other general administrative tasks as required. * Maintain accurate financial records using accounting software (Xero). * Record all financial transactions including purchases, sales, receipts, and payments. * Reconcile bank, credit card, and supplier statements. * • Process accounts payable and receivable, ensuring timely payments and collections. * Prepare and submit VAT returns, CIS (if applicable), and other tax filings. * Produce monthly financial reports and support management with budget tracking. * Liaise with external accountants during year-end and audit processes. * Monitor cash flow and help maintain financial health of the business. Requirements: * Good knowledge of Microsoft 365 * Excellent verbal and written communication skills * Able to manage multiple tasks and prioritise workload. * Strong Xero Experience * Ability to meet deadlines and work under pressure with limited supervision