Job Description
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IT Support Technician – Kings LynnSalary: circa £30,000Location: Kings Lynn (On-site)Employment Type: Full-time, Permanent
REED Technology are partnering with a Kings Lynn–based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment.
You’ll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites — and because this is not a call-centre environment, you’ll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.
Key Responsibilities
A genuinely varied role where no two days are the same — you’ll get involved in:
Technical Support & Troubleshooting
* Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications.
* Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.
* Monitoring systems to minimise downtime.
Backups & Data Security
* Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.
* Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed.
Microsoft 365 & Device Management
* Supporting SharePoint, OneDrive, Teams and related services.
* Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets.
Additional areas you’ll gain exposure to
* Security tools including Sophos Central, MDR/NDR and firewalls.
* MFA, penetration testing and phishing-awareness tools.
* Working on team projects and improvement initiatives.
* Website provider liaison, disaster recovery planning and process documentation.
* Delivering user training including cyber-security awareness.
* Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided).
Key Skills and Experience:
* Solid generalist IT support experience.
* A proactive, helpful and customer-focused approach
* Willingness to learn and develop — training (internal and external) is provided where needed.
* Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. xsngvjr
If you have the skills and experience for this role, please apply using the link provide.