Service CoordinatorConstruction / Engineering IndustrySalary £27,000 per annumPermanent RoleOffice-based role Mon-FriGrays RM20 5QS33 Days Holiday, Life Assurance, Pension 8% matched
Got a knack for planning and a background in service admin or coordination? Ready to take your skills to the next level? The role could be for you..
We are looking for a Service Coordinator in the Grays area to join a growing aftersales and service team for a market leader in specialist equipment. Due to nationwide growth, the company is expanding their team. This is a full-time position with responsibility for the coordination and administration of all plant and machinery.
Other suitable titles could include: Maintenance Coordinator, Engineering Coordinator, Service Administrator, Fleet Administrator, Maintenance Planner, M&E Coordinator, Planning Administrator or similar.
The Role - Service Coordinator:
1. Manage job requests, work orders, and scheduling of service visits for engineers and technicians.
2. Act as the main point of contact for customer service queries, providing timely updates and professional communication.
3. Maintain accurate service records, including job sheets, reports, certifications, and asset histories.
4. Coordinate machine collections for servicing and ensure all jobs are tracked through to completion with proper follow-up.
5. Prepare job quotes, raise invoices using UpTool, and support credit control by highlighting outstanding payments or service holds.
6. Order and track spare parts, log usage, and liaise with procurement and stores for restocking.
7. Assist in compiling service data and preparing KPIs and performance reports.
8. Collaborate with the Northern service team to ensure consistent administrative support and share best practices.
Key Candidate Requirement - Service Coordinator:
9. Strong organisational and time-management skills.
10. Previous experience in a service administration or coordination role, preferably within engineering, construction, or equipment servicing industries
11. Excellent communication, able to deal confidently with customers and internal teams.
12. Experience using with MS Office and/ or service management software (. Joblogic, BigChange, simPRO – or UpTool).
13. Proven ability to manage multiple tasks and competing priorities in a calm and organised manner.
14. Detail-oriented with a strong focus on following structured processes.
Salary and Package - Service Coordinator:
15. Salary £25k-£27k per annum, depending on experience
16. Working hours 8:30-5pm Mon-Fri
17. Performance-Based Incentives
18. Life Assurance up to 6x your annual salary.
19. Benefits Platform
20. Cycle to Work Scheme
21. Health & Wellbeing Support: Including medical, dental, and mental health services.
22. Holidays: 25 days plus bank holidays.
23. Matched pension up to 8%
24. Opportunities to grow within an international organisation.