Customer Service Advisor
Hybrid Working Pattern - Various Roles
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.
The team you'll join:
At HSS ProService Marketplace, we are growing our team and have vacancies across various teams including Sales, Key Accounts & Credit Control.
The impact you'll have:
You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
Sales Roles
* Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
* Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
* Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
Credit Control - Entry Level
* Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
* Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
* Work towards targets for cash collection to reduce outstanding debt exposure to the group.
Customer Service
* Handling all customer requests within agreed SLAs and supporting any logistics queries
* Making recommendations to customers and supporting the ordering process
* Coordinating third-party carrier movements to ensure timely deliveries
What you'll bring:
* Strong customer service experience
* Excellent communication skills for building lasting relationships
* Proven multitasking abilities and attention to detail
* Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
* Your birthday each year as annual leave to spend how you want to!
* One paid volunteering day each year to give back to your community
* Training and development opportunities to grow your career and skills
* Wellbeing and healthcare support - at work and at home
* A culture of revolution, driving digital change in a traditional industry
* Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
* Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.