A consultancy firm is seeking a Senior Business Analyst for a hybrid role based in Cardiff. In this position, you will act as the voice of the business, ensuring technology solutions meet business needs. Responsibilities include collaborating with teams to improve user experience and capturing essential requirements for process improvements, particularly related to ServiceNow's SAMPro. Candidates should have strong skills in data analysis, experience with process mapping tools, and the ability to work cross-culturally.
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