Job Title: Graduate Technical Customer Success Specialist
Location: Reading
Salary: £30,000 per annum
Job Type: Full Time, Permanent
About us:
ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community.
We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it in to our product for the first time.
We love experimenting with new technology and AI is giving us lots to play with!
About the role:
Customer Support
1. Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
2. Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
3. Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries.
4. Produce high-quality tech...