Head of Operations
Stevenage; Office:based role, not remote or hybrid
Up to GBP 60,000 plus significant benefits package and bonus
About Meadfleet
We are a Multi Award Winning, land owning Open Space Management Company, with a legacy of community building and environmental stewardship since 1995. We manage a diverse portfolio of over 350 residential developments and serve more than 40,000 customers throughout England and Wales. We are recognised as an industry leader, setting best practice standards through a commitment to excellence.
Role Purpose
This is an office:based role and the most senior operational position. Responsible for orchestrating and leading our field:based team, you will ensure the successful delivery of our high standards and delight our customers.
Your department consists of 15 Field:based Managers whose roles are to pro:actively manage and improve our open spaces within their region. Your department plays the key role in delivering and improving high quality spaces through:
Landscape presentation Contractor performance Health and Safety compliance Customer service excellence Ecological enhancement and nature recovery Amenity improvements
We are seeking a skilled People Manager and Operational Leader to build on our success by driving continuous improvement and excellence across operational performance, customer experience, and environmental stewardship.
In your role you will also act as a key bridge between the Directors and Operations team, and by extension, subcontractors and customers.
Working closely with our Head of Policy, you will also be empowered to design, implement and iterate processes that deliver excellence and operational performance at a national scale. Some travel will be required as part of the role but is not expected to be frequent.
Key Responsibilities
Operational Leadership and Delivery:
Take full accountability for operational excellence across all developments. Ensure standards, processes, and procedures are consistently applied across the portfolio. Oversee performance through structured reporting, inspections, and data analysis. Identify risks, issues, and non:conformities, ensuring swift resolution.
Implementation and Performance Management:
Translate strategic decisions into clear, actionable plans. Monitor progress of initiatives, ensuring delivery is on time and to standard. Maintain oversight of actions and drive accountability across the team. Ensure consistency in service delivery nationwide.
Data, Reporting and Insight:
Generate and analyse inspection data and operational reporting for accuracy and trends. Identify issues early and take corrective action. Maintain robust compliance records (e.g. tree and play area inspections). Provide clear, structured reporting to Directors.
Financial and Commercial Oversight:
Review and approve non:routine operational expenditure. Ensure value for money and operational necessity. Monitor delivery performance against agreed timelines and expectations.
Contractor Performance Management:
Oversee and develop subcontractor performance. Ensure service levels and quality standards are met. Resolve performance issues and manage escalations. Lead contractor replacement where required.
Health and Safety Compliance:
Champion a strong health and safety culture. Ensure compliance across all developments. Monitor and escalate risks appropriately. Ensure timely resolution of safety issues.
Communication and Coordination:
Promote a strong customer:focused culture. Champion customer satisfaction, recognising that visibility, accountability, and positive relationships with customers are fundamental.
Essential Skills and Experience:
Proven experience in a senior operational management, delivery assurance, or leadership role with clear evidence of raising and achieving high standards during your tenure. Strong people and performance management with the ability to lead a