Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Our Operations team is central to our business, serving as the main communication point with clients and prioritizing them in every interaction. Using internal systems, our operations staff ensure regulatory compliance and maintain high accuracy. Through our Service Progression Pathway, you will gain the knowledge to advance within Financial Services. If you are driven to succeed and want to develop your career, we need your help to make us even better!
What you'll be doing
Communicating with our Clients in a variety of ways depending on client preference, such as letter, email and chat.
Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL.
Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role.
Clear knowledge on when to escalate an issue or concern.
Able to identify and support vulnerable clients.
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