Job summary
Permanent | Full-time | 24hr service - includes days, nights and bank holidays
We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.
About You:
* Educated to GCSE level or have equivalent experience.
* Previous experience in a public-facing role with general office responsibilities.
* Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
* A team player with a desire to contribute to the care and support of others.
We'd love to hear from you if you're passionate about making a difference in the Emergency Department!
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include:
* Provide a welcoming reception service for patients, ambulance staff and visitors.
* Support "resus" situations by taking essential patient details.
* Register patients and ensure accurate data entry in the Careflow PAS system.
* Direct patients to appropriate areas and answer questions with excellent customer service.
* Maintain strict confidentiality and uphold professionalism in challenging situations.
* Schedule follow-up appointments.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Outstanding Patient Care
* Brilliant Place to work
* Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Date posted: 03 April 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,625 to £25,674 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 425-25-7075317
Job locations: Sheffield Children's NHS Foundation Trust, Western Bank, Sheffield, S10 2TH
Diversity Statement
At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.
Employer details
Employer name: Sheffield Children’s NHS Foundation Trust
Address: Sheffield Children's NHS Foundation Trust, Western Bank, Sheffield, S10 2TH
Employer's website: https://www.sheffieldchildrens.nhs.uk/
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