Manchester University NHS Foundation Trust
ED Administrator
The closing date is 10 November 2025
The Emergency Department is looking to recruit a highly motivated and enthusiastic individual to join our team of reception and administration staff on a full‑time basis.
You will provide comprehensive administration support for the Emergency Department which supplies Emergency care 24 hours per days 365 days per year and the successful candidate will be expected work a mixture of days, nights and twilight's on a rota basis.
You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate.
You will have attention to detail and the ability to prioritize incoming work so as to help with department targets. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels
Main duties of the job
Accurately record on HIVE all related data for new and follow up attendances, updating all patients details where necessary.
Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required. Ensuring confidentiality is maintained at all times.
Enter appointments on Adastra for any patient suitable to see a GP, ENPCo‑ordinate the arrangement of follow‑up appointments for A&E Review Clinic, scan any other appointments to appropriate departments.
Accurately record information for patients attending the department that have disclosed their NFA status and refer to the local authority if required. Accurately record information for patients attending the department who are from overseas.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
* Education to GCSE standard or equivalent
* Evidence of training/qualification in the use of IT systems
* NVQ 3 or Equivalent knowledge
* ECDL
Skills
* IT Skills
* Excellent telephone Skills
* Good command of oral and written English
Experience
* Substantial experience using NHS/similar healthcare setting computer systems to track & trace patients
* Experience of using patient administration systems
* Experience of using data base software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Manchester University NHS Foundation Trust
£24,937 to £26,598 a yearper annum (pro rata)
#J-18808-Ljbffr