We’re Hiring: Service Desk Engineer (French Required)
Work location: Sheffield (Hybrid)
Salary: Up to £28,500
Here at Littlefish, we look for people who can make a difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are passionate and high-performing people who enjoy thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team member to contribute with drive, passion, and skills as we grow.
If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
The role and what you’ll be doing:
We are looking for a Service Desk Engineer fluent in French to provide top-tier technical support to our contract customers.
What you’ll be doing:
* Resolving technical issues related to desktops, laptops, printers, and applications.
* Troubleshooting and managing networks and servers.
* Following Littlefish standards and meeting customer-specific SLAs when handling technical queries.
* Providing clear communication with customers to ensure issues are resolved swiftly.
What we’re looking for:
* Fluency in French is required – this is a key aspect of the role!
* Experience in a 1st or 2nd line IT service desk role or similar technical position.
* Experience with ITSM case management software.
* Knowledge of remote support tools for diagnostics and troubleshooting.
* Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
* Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
* Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you:
* Referral Bonus: Earn £1000 when you refer a friend to join us!
* Endless Learning: Access to LinkedIn Learning with over 16,000 tutorials to help you grow your skills.
* Healthcare Cash Plan: Includes online GP appointments, 24/7 access to counsellors, and cashback on healthcare services.
* Casual Dress Policy: Come as you are.
* Company Pension Scheme: Plan for the future while enjoying the present.
* Social Events: From team outings to celebrations, we know how to have fun!
* 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
* Purchase & Sale of Annual Leave: Need extra days off? We've got you covered.
Life at Littlefish:
Our values shape who we are and how we work. We hire people who embody our values to support our growth.
* I am High Performing: Raising the bar, increasing quality, improving efficiency, striving for service excellence.
* I am Passionate: Building team success, celebrating achievements, being enthusiastic and energetic, caring about colleagues.
* I Have a Can-Do Attitude: Stepping outside comfort zones, challenging the status quo, getting things done!
If you believe you can make a tangible difference, apply today and join us on this journey.
At Littlefish, we aim to be a place where everyone can be themselves. We are committed to a diverse and inclusive community where everyone feels equal and supported.
We encourage applications from all backgrounds. Please contact us if you need adjustments during the recruitment process.
Our application process includes ED&I (Equality, Diversity, and Inclusion) questions. Each question has a 'prefer not to say' option.
#J-18808-Ljbffr