ICT Service Desk Executive Assistant
Role : ICT Service Desk Executive Assistant
Department: ICT Customer Services and Support
Grade: 5 (£27,181 – £30,504)
Responsible to: Head of Customer Services and Support
Campus: Belfast or Coleraine
(Permanent/ Full-time)
Job Purpose :
The post holder is jointly responsible for the delivery of a frontline 1st level technical support service, delivery of accurate service information for our customer base and is routinely expected to meet and typically exceed their expectations. They will require a good knowledge of IT systems and business processes and have an understanding of the current computing technologies and platforms used throughout the University. The post holder will work with significant autonomy and be attentive to trend analysis and user engagement associated with continual service improvement activity. The post holder will be expected to participate in an extended hours support model.
Closing Date : 9th August 2024 at 23:30
Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education,