Main area Enhanced Care Support Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (part time hours will also be considered) Job ref 223-ECS-943
Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site The Shrewsbury and Telford Hospital NHS Trust Town Shrewsbury and Telford Salary £24,465 per annum / pro rata Salary period Yearly Closing 07/01/2026 23:59
Enhanced Care Support Worker
NHS AfC: Band 2
Job overview
*Please note that this post does not meet the Home Office requirements for sponsorship.*
As an Enhanced Care Support Worker, you will be an integral part of the Enhanced Care Team, delivering 1:1 enhanced therapeutic care, personal support, and supervision to meet the additional physical and psychological wellbeing of patient. Enhanced care and support will focus on patient-centred care giving and holistic activity and care planning to support the patients changing needs during their hospital stay.
This is a relatively new team to the trust which will develop and evolve with our collaborative team working approach to ensure we meet the advancing demand of the service whilst providing safe, patient care and supervision.
The Enhanced Care Team Provides 1:1 patient support and supervision on the wards across both Telford and Shrewsbury hospital sites. The post holder will be under the direction and supervision of ward Registered Nurses and Ward Managers. The team will be responsible to the Clinical Lead for Enhanced Care.
**Flexibility in working across shifts, wards and both sites at Shrewsbury and Telford hospitals is mandatory and will be required to meet the needs of the patients and service. Working to support other clinical areas will be required at times**
Main duties of the job
* Enhanced Care Support Workers provide high quality enhanced personal care, support and supervision, respecting people's dignity, inclusive of their individual needs and preferences. Compassion and kindness to enhance patient health, wellbeing and experience is essential.
* Providing patient 1:1 care and support through observation and interaction, aims to reduce the risk of patient harm whilst enhancing patient experience.
* All patient personal care needs, support, and supervision is patient-centred and inclusive.
* Activities for patient therapeutic stimulation and enjoyment will be planned
* Support new team members
* A mandatory 2-week training programme for the fundamental learning of the healthcare service and ongoing support will be provided to ensure the role is undertaken confidently and competently. Additional bespoke training will be required to confidently undertake the role proficiently.
Working for our organisation
As this is a new service and team to the organisation your passion and enthusiasm for patient care and service quality and development will be encouraged. Your ideas will be welcomed to continuously meet the developing needs of the patients and service provided and a proactive approach to work will be welcomed.
Respectful working is expected and should be conducted and received.
Whilst you will be aware of your roster allocation in advance due to the nature of the role and needs of the service, there will be times that flexibility will be required.
This post will require rotation duties, work on different wards including Emergency department and across Trust sites both sites at Telford and Shrewsbury.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
* Good standard of reading and writing English
* Evidence of relevant study days/courses undertaken (Including online)
* Demonstrates a commitment to further learning and personal development.
* Level 2 English and Maths
* Further healthcare related study
Knowledge, Behaviour and Experience
* Experience of working in a care/support role
* Demonstrates and understanding of the role and responsibilities of a Care Support Worker.
* Demonstrates ability to pass on knowlege to others
* Basic IT skills
* Demonstrates professionalism and a passion for individualised care and support
* Experience of working within an acute hospital setting
* Previous Health Care Assistant/clinical aide role
By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.
If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.
If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.
In the event of a high response to this advertisement, this post will be closed. Early applications are advised. We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.
Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.
Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
If you have problems applying, contact
Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone 01743 492402
Contact details
Name Samantha Matthews
Job title Enhanced Care Support Worker
Email address samantha.matthews11@nhs.net
Telephone number 07849701599
Additional Information
Ext:1305 PRH
Alternatively contact via email
Stephanie.Young6@nhs.net
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