This campaign has roles available in several locations. While you can select up to 3 location preferences, it is not mandatory. You should not choose any locations you are not willing to travel or re-locate to at your own expense. Candidates who decline or cannot take up a post within a reasonable timeframe after being offered a location will be withdrawn from the campaign.
Currently, these vacancies are not eligible for new applications for Visa Sponsorship under the Skilled Worker route, for candidates without current permission to work in the UK as a Skilled Worker sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points). They are not included in the published Immigration Salary List. We recommend applicants seek specialist advice regarding their eligibility for Visa Sponsorship when applying.
About the job
The Department for Work and Pensions (DWP) manages welfare, pensions, and child maintenance policy. It is the UK's largest public service department, administering the State Pension and various benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and aims to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex, involving dealing with different customers face-to-face and addressing their specific support needs daily.
If you seek a career that positively impacts people's lives, a DWP Executive Officer role might be ideal for you!
About us - Department for Work and Pensions GOV.UK
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through employment and supporting their claims for assistance as they progress.
Work Coaches are customer-focused, dedicated, and capable of delivering exceptional service with empathy and compassion to those in need.
In this role, you will use sound judgment to assist people through challenging times, and your tailored coaching can significantly influence their ability to find, retain, and progress in employment.
If you want a role that makes a clear difference, consider becoming a Work Coach at DWP.
Key Accountabilities
The Work Coach role is diverse. You will work with customers, employers, and colleagues through face-to-face, digital, and telephone interactions daily. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support.
* Providing quality advice on job search actions, supporting effective job searching in a digital environment, and matching customers to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to help customers access services.
* Building positive relationships that encourage, motivate, and foster trust.
* Developing knowledge of local employment opportunities and support services.
* Making timely decisions based on customer needs and referring them to appropriate assistance.
* Managing your caseload and being accountable for performance.
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