Tech Support Engineer – Manchester Office Based
Closing Date: June 30, 2026
Role
Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first‑ and second‑line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre‑build and configuration work in our workshop – staging, imaging, and testing customer devices and networking equipment prior to deployment.
Your Responsibilities
* Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and set up in line with manufacturer, IT and cyber best practices.
* Provide responsive, hands‑on support for our field‑based engineers, systems and customers.
* Commissioning support for our professional services team.
* Maintain documentation for processes, systems, assets and credentials.
* Play a key role in transitioning legacy systems to new solutions.
Your Competencies – Essential
* Good understanding of IP networking, switches, firewalls, routers and VPNs.
* IT support / helpdesk experience.
* Experience with patching, system upgrades and remote access support.
* Strong communication skills and a self‑driven approach.
Your Competencies – Desirable
* Experience with FAT testing.
* Familiarity with SQL / database technologies.
* Experience integrating platforms and systems.
* Active certifications in relevant security / IT / networking areas.
Your Profile – Personal Qualities
* Self‑motivated and proactive.
* Strong analytical and problem‑solving mindset.
* Comfortable working in a dynamic, small‑team environment.
* Holds a full UK driving licence and has access to own transport.
Competencies for Success
* Adaptable and open to change.
* Committed to self‑development.
* Committed to delivering high standards and continuous improvement.
Contact
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High‑Tech’s / Reliance Protect’s vetting standards.
Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will keep your details on file and contact you directly for future opportunities if your skills and experience align.
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