To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Process incoming and outgoing mail
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
h. Process recall letters / emails / telephone / SMS as requested
i. Process all DNA letters in accordance with current policy
j. Action GP2GP tasks
k. Read code data on SystmOne
l. Photocopy documentation as required
m. File and store records as required
n. Data entry of new and temporary registrations and relevant patient information as required
o. Input data into the patient's healthcare records as necessary
p. Carry out system searches as requested
q. Maintain a clean, tidy, effective working area at all times
r. Monitor and maintain the reception area and notice boards
s. Support all clinical staff with general tasks as requested
t. Manage all queries (including administrative queries) as necessary in an efficient manner
Job Types: Part-time, Permanent
Pay: £11,450.00-£12,000.00 per year
Expected hours: 16 – 18 per week
Benefits:
* Company pension
* On-site parking
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person