This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
*About the Role*
Working as part of a small, collaborative team of four, this role specialises in the provision of business application support for the ERP solution (Unit4 ERP (also known as Business World / Agresso). You'll provide 2nd / 3rd line support for issues raised by the user community, predominantly SJP employees. The team are responsible for the resolution of incidents raised, providing responses within target Service Level Agreements (SLAs).
Duties will include incident resolution across a variety of modules. It also includes the delivery of system and process small enhancements as part of Requests for Change and project development, production of internal procedures and processes to support the reliable performance of the Unit4 ERP system and production of monthly MI.
This opportunity would suit candidates with accounting systems or application support experience, looking for a rewarding career within system support at SJP.
*What You'll Be Doing*
* Unit4 ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
* Provide face-to-face advice and assistance through liaison with a range of internal stakeholders.
* Routine maintenance, including monitoring of business-critical incoming interfaces, as well as the production of outbound interfaces.
* Liaison with 3rd party Application support providers - overall 3rd Party Service.
* Prototyping of Small Enhancements and performing unit testing.
* Deployment of development / small enhancements into Live, adhering to the Change Control process.
* Assist and support issue tracking and support team logs and statistics.
* Continuous improvement ideas to be shared with the team.
* Update and maintain Support team documentation and guidelines.
* Perform ad hoc activity to support wider ERP projects, developments and initiatives.
* Dealing with more complex issues, complaints and escalations.
*Who We're Looking For
Essential Criteria:*
* Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.
* Experience working with Unit4 ERP highly desirable but not essential.
* Strong analytical and reporting skills.
* The ability to analyse issues, investigate the route cause and devise a resolution.
* Able to liaise with a range of internal stakeholders - internally and with the supplier.
* Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
* Continual development of SME capability.
* Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs- learn and assist in the continual maturity of system controls and processes.
* Ability to rectify problems under difficult or high-pressure circumstances.
* Ability to work individually and as part of a team.
*Desirable Skills:*
* Experience using Unit4 ERP.