Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
Front of House Reception
* To provide exceptional levels of customer service
* To act as a meet and greet in the main reception
* To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors
* Work to a standard set of operating procedures processes that are implemented across the Corporate facilities
* To process room booking and video conference requests and issue support documentation to relevant departments
* Process guest WIFI user requests
* Support Emergency Evacuation procedures
* Process incoming and outgoing mail and courier items – where applicable
* Raise work requests through the Vision system for site issues
* Manage bookings for visitor car parking spaces for the facility – where applicable
* Work as part of a flexible team
* Carry out basic administration tasks as required
* To support the review of procedures and processes
* Ensure that performance is compliant with agreed SLA
* To put forward any suggestions/initiatives
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
What we are looking for
* Previous Reception Experience
* SC Clearance will be required
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