Swi-tch is working as an exclusive partner of Rapha, a globally recognised premium cycling brand renowned for its design-led approach, technical innovation, and deep connection to cycling culture worldwide.
Rapha operates an international, multi-channel business spanning DTC, Retail & Wholesale. As the business continues to scale globally, we are supporting Rapha in the search for a Head of Operations to lead and strengthen its global logistics and fulfilment capability.
The Role
This is a senior, highly visible role at the heart of the business. You’ll bring structure, control, and commercial thinking to a complex, multi-territory operation, working closely with senior stakeholders and global 3PL partners.
Key Responsibilities
* Own end-to-end global operations across warehousing, fulfilment, inventory, freight, and returns
* Lead and optimise 3PL-managed UK and US distribution centres
* Drive service, cost, and scalability improvements
* Own cross-border execution, compliance, and margin protection
* Partner closely with Finance, Technology, Product, and Trading on operational decision-making
* Contribute to the ongoing evolution of operational tools, data, and reporting
About You
* Senior operations leader (Head of Operations / Logistics or similar)
* Background in e-commerce, retail, apparel, or consumer goods
* Proven experience managing multi-territory, 3PL-led operations
* Commercially astute, calm under pressure, and decisive
* Comfortable operating in fast-moving, high-growth environments
What’s on Offer
* Competitive salary and bonus structure
* Generous annual leave with additional time off linked to sport and cycling
* Flexible working culture, including dedicated time to ride
* Annual clothing allowance and Rapha Cycling Club membership
* Pension, life assurance, and health & wellbeing support
* Significant staff discounts, cycling benefits, and industry perks
* On-site amenities including subsidised lunches, barista coffee, and bike support