We’re looking for a Service Support Manager who will deliver excellent service standards while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This role is a full‑time 40‑hour contract based in the Northwest region and offers a salary of £30,000 to £32,000.
Responsibilities
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Follow statutory Fire and Safety regulations to mitigate risks.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Qualifications
* Previous management experience in soft services/cleaning within facilities management.
* Excellent customer service and communication skills.
* Strong organisational and time management abilities.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
Benefits
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know.
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