The Company RGB Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Showroom Manager at Truro The Role To manage and grow the showroom area of the builders merchants by providing excellent customer service, driving sales, and ensuring the showroom is well-maintained and presented to the highest standards. You will lead the showroom team, engage with trade and retail customers, and promote kitchen, bathroom, and interior products. Responsibilities and Duties Oversee day-to-day operations of the showroom Greet customers and provide expert advice on product ranges (e.g., kitchens, bathrooms, tiles, flooring) Work with trade professionals, architects, and retail clients to understand needs and suggest solutions Design and present layouts using CAD or design software (if applicable) Manage customer quotations, orders, and follow-ups Drive sales performance and meet or exceed targets Train, support, and lead showroom staff Maintain showroom appearance and merchandising to reflect current trends and promotions Coordinate with suppliers and the warehouse to ensure product availability Handle customer complaints and resolve issues promptly Maintain accurate records and report on showroom activity and performance The Requirements Proven experience in showroom sales, ideally in builders merchants or related industries (e.g., kitchens, bathrooms, interiors) Strong interpersonal and communication skills Commercial awareness and sales focus Team leadership or supervisory experience Excellent customer service and problem-solving abilities Product knowledge in construction/interiors (tiles, bathrooms, joinery, etc.) Experience using POS and CRM systems Knowledge of CAD or design software is a plus Full Driving Licence The Hours Week:1 Monday to Friday 07:30 - 17:00 Week:2 Monday to Friday 07:30 - 17:00 Saturday 08:00 - 12:00 The Rewards What we Offer At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits: Competitive salary with Pension scheme and paid holidays Supportive team and positive work environment Career development and training Staff discount on building materials Employee assistance program Perks Membership (Discounts available in a variety of retailers) Branded Uniform If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.