A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust. Maternity cover – 1 year from July 2026. To provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals. Knowledge of secretarial or administrative procedures and systems, some of which are non-routine.
We are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Responsibilities
* Maintain waiting list and appoint patients.
* Answer queries from patients and medical staff in writing, by telephone, email or post independently composing responses.
* Appoint patients using a specific audiological patient management system: detailing appointments given, devices issued to patients and recording all contact with patients.
* Securely take patients card details for payments for lost aids, using an online banking system.
* Deal with all types of communication including a very busy telephone environment, written, email and face-to-face contact.
* Provide excellent telephone manner incorporating tact and a positive attitude to the hard of hearing.
* Assist in policy and service development and implement policies for own work area.
Benefits
We offer a variety of flexible working options as we recognise the importance of a good work‑life balance. If you have a disability or long‑term health condition and require support or guidance, contact westherts.recruitment@nhs.net.
Applicants who are Service Leavers, Veterans, Military Reserve Personnel, Cadet Force Adult Volunteers, or partners/spouses of those serving should tick “Member of the Armed Forces Community” on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
This advert closes on Friday 12 June 2026.
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