6-month contract role with a local authority
Summary
* This is a 6-month contract role with a local authority, designed to provide high-quality administrative and customer service support within the Health Business Centre. The position serves as a central point of contact for children, young people, families, and partner agencies. It plays a crucial role in coordinating Health Visiting, School Nursing, and Children’s Centre services, ensuring efficient service delivery and accurate data management.
Responsibilities
* Act as the first point of contact, responding to telephone, email, and written inquiries.
* Provide information, advice, and signposting to appropriate services.
* Perform a range of administrative duties to support service teams.
* Maintain accurate records and input data in line with organizational standards.
* Prepare reports, data summaries, and service information as required.
* Utilize IT systems, databases, and digital tools effectively.
* Support performance monitoring and service delivery targets.
* Liaise with internal teams, external agencies, and partners.
* Assist in developing and improving administrative systems and processes.
Essential Experience Required
* Experience in an administrative or customer service role.
* Experience handling data entry and maintaining accurate records.
* Experience dealing with members of the public and varied stakeholders.
Essential Qualifications Required
* NVQ Level 2 (or equivalent) in Business Administration, Customer Service, or relevant field.
* Evidence of ongoing professional development.
* NVQ Level 3 (or equivalent) – desirable.
* Willingness to undertake further training.
Additional Information
* Working hours: 37 hours per week
* Working pattern: 37 hours per week, Mon-Fri
* Location: Community Health Business Centre, Ipswich, IP4 4ER
* Hybrid working: Thursdays and Fridays mandatory office attendance; additional office attendance may be required during onboarding/training.
* Length: 6 months
* Schedule: Bi-weekly
The role closes soon, apply ASAP.