What you’ll be doing
- your accountabilities
1. Strategic Leadership & Direction- Lead and shape the agency’s account management strategy and vision, champion client service excellence, and build strong stakeholder relationships to deliver creative solutions aligned with business objectives.
2. Team Leadership & Development- Leading, developing and managing account teams, ensuring successful project delivery, and fostering strong senior stakeholder relationships.
3. Stakeholder Relationship Management- Build and maintain strategic relationships with senior leaders, act as a key escalation point, champion agency value, and navigate organizational complexity to drive success.
4. Business Performance & Accountability – Drive commercial performance and delivery excellence by leading account teams, ensuring projects meet time, budget, and quality standards while optimizing resources and identifying growth opportunities.
5. Strategic Planning & Prioritisation - Drive strategic planning and resource alignment by partnering with brand stakeholders, prioritizing work based on business impact, balancing competing demands, and forecasting capacity needs with operations.
6. Agency Positioning & Reputation - Drive the agency’s reputation as a strategic partner by showcasing successes, ensuring exceptional client service, representing externally, and identifying growth opportunities.
7. Process & Service Excellence - Lead the development of best-in-class account management and project delivery by defining standards, driving continuous improvement, and ensuring seamless stakeholder communication and service delivery.
8. Cross-Functional Collaboration - Build strategic alignment and foster seamless collaboration across creative, operations, brand, and production teams to drive an integrated, high-performing agency culture.
9. Problem Solving & Escalation Management - Manage complex stakeholder relationships, resolving conflicts, mitigating project risks, and making strategic decisions to protect priorities, resources, and organizational reputation.
The skills and experience you'll have under your belt
10. Considerable expertise in account management, client services, or partnerships, including senior leadership of account teams and large portfolios
11. Experience in in-house agency leadership across multiple brands or business units, including transformation or scaling capabilities
12. Demonstrated success in driving business results and managing multi-million-pound client relationships or budgets, ideally in telecoms, technology, or complex B2C organisations
13. Exceptional ability to build trust and influence senior stakeholders across complex organizational dynamics; skilled in managing competing priorities and navigating sensitive conversations with diplomacy.
14. Strong business and financial understanding, including P&L management, financial accountability and ROI delivery.
15. Ability to connect creative and brand strategies to business outcomes and anticipate future market needs.
16. Excelling in communication across all seniority levels, presenting compellingly and inspiring confidence in agency capabilities.
17. Commitment to delivering exceptional client service and driving continuous improvement.
18. Understanding agency operations, resource management, and workflow to balance creative excellence with efficiency.
19. Experienced in coaching and mentoring senior leaders, succession planning, and fostering inclusive team culture.
20. Natural collaborator who builds bridges across teams and respects creative processes while representing business needs.
21. Skilled in presenting to boards or executive teams, with industry recognition or thought leadership in account management and active engagement with industry trends and professional networks
22. Degree-level education in business, marketing, communications, or related field; MBA desirable
Benefits
23. Annual on target bonus 15% (based on both personal and company performance)
24. Private healthcare for you and your family
25. £5500 car or cash allowance
26. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
27. 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
28. 2 weeks carer’s leave
29. From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
30. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
31. Life Assurance (4 x life cover pay)
32. Exclusive colleague discounts on our latest and greatest BT broadband packages
33. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
34. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
35. Discounted EE TV including TNT Sport and the NOW Entertainment membership.
36. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
37. Volunteering days so you can give back to your local community.
38. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
39. 24/7 private virtual GP appointments for UK colleagues