Overview
Join to apply for the Group Reservations Manager role at Beannchor Group.
Location: Central Reservations Office, Head Office Belfast
Reporting To: Group Revenue Manager
For: The Merchant Hotel & Bullitt Hotel. Two hotels. Two distinct personalities. One unforgettable opportunity.
The Merchant Hotel Belfast's most iconic and only 5 AA Red Star Hotel, where grandeur meets gracious service.
Bullitt Hotel A playful, design-led city hub full of energy, attitude, and serious style.
Together, they represent the very best of Belfast's hospitality scene and we are looking for a dynamic Group Reservations Manager to lead the charge in driving group bookings and delivering unforgettable guest pre-stay experiences across both brands.
Your Role
As Group Reservations Manager, you will lead the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go-to expert for reservations, product knowledge, pricing and performance management, nurturing key client relationships and seizing new business opportunities. The role is all about driving revenue, energising your team, and creating standout guest experiences, whether its the timeless elegance of The Merchant or the urban edge of Bullitt, all with the backing of your skilled team and the Group Revenue Manager.
What You Will Do
1. Lead the Central Reservations Team and Group Reservations Supervisor - coaching, mentoring, and inspiring high performance.
2. Own the group booking journey from enquiry to confirmation with fast follow-ups, high-impact proposals, and strong conversion rates.
3. Communicate booking trends and market data to guide pricing and distribution strategies.
4. Work collaboratively with Sales, Revenue, and Marketing to ensure our hotels stay one step ahead of the competition.
5. Build strong relationships with key clients, tour operators, corporate bookers, and event organisers.
6. Keep your team sharp with ongoing training, appraisals, and support for development goals.
7. Be the heartbeat of our Central Reservations Office, keeping standards high and energy high.
What You Bring
1. A passion for hospitality and a flair for leadership.
2. Experience in a similar role, ideally in a fast-paced hospitality/tourism setting (1+ years at management level).
3. A love of sales and the thrill of hitting targets.
4. Confidence in managing a team and creating a culture of excellence.
5. Impeccable communication skills phone, email, and in-person.
6. An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships.
7. A can-do attitude, a collaborative spirit, and a genuine love for both luxury and lifestyle hospitality.
Hours Of Work
This is a full-time salaried position, 40 hours per week. The reservations department's operating hours are:
* Monday to Friday: 8 am–7 pm
* Saturday & Sunday: 10 am–6 pm
Why You Will Love It Here
* Join two of Belfast's most talked-about hotels.
* Be part of an award-winning hospitality group with growth on the horizon.
* Enjoy opportunities for career development and learning from industry leaders.
* Work in a fast-paced, supportive environment where your ideas are welcomed, and your hard work is rewarded.
Whether your style leans towards the refined luxury of The Merchant or the bold energy of Bullitt, this is your chance to lead within a growing hospitality group that is expanding with two exciting new properties on the horizon. Such opportunities are rare. We are seeking a Group Reservations Manager with ambition, flair, and passion to help shape what's next.
Benefits
* £31,000 - £33,000 per annum
* Private Healthcare & Healthcare Cash Plan
* Life Assurance & Income Protection
* 28 Days' Holiday + Your Birthday Off
* No Uniform Required
* Preferential Accommodation Rates
* Mobile Phone Allowance & Laptop
* Beannchor Group Perks & Discounts
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