Admissions Coordinator
Application Deadline: 9 September 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent
Location: Sheffield
Reporting To: Sophie Andrews
Compensation: £23,995 - £25,080 / year
Description
We are recruiting an Admissions Coordinator to join our team at the Sheffield Rehoming and Advice Unit.
About the role
As the Admissions Coordinator, you'll be responsible for meeting pet intake goals at your assigned centre, working closely with other Admissions and Adoption Coordinators to maximise efficiency and make the best use of available homes and space. This involves getting pets into home-based services or on-site accommodation as quickly as possible.
You will manage the planning and practical steps of admitting pets, making decisions based on priority and available homes. Assessing each pet and collaborating with behavioural and vet teams if needed to understand their needs is essential.
You will also ensure we have pets to fill any open spots, working with partner organisations and building relationships to support our service agreements. Providing excellent rehoming services and ensuring every client interaction is positive are key to helping us achieve our goals and assist more pets at Blue Cross.
This is a full-time, permanent position (37.5 hours per week), on a rota including weekends and public holidays.
About you
You should be a strong communicator with experience in a client-facing, animal-related role and a solid understanding of pet welfare. Skills in hands-on pet assessments, engaging with clients, and stakeholder management are important.
You will need to make decisions under pressure, sometimes independently, while following processes and embracing new ways of working. Resilience, empathy, and support for both clients and colleagues are crucial in this emotionally charged environment.
Knowledge, skills, and experience
* Experience in carrying out cat and dog assessments.
* Experience working or volunteering in a pet welfare role.
* Understanding of admission considerations for pets and available resources.
* High-level customer service experience in a fast-paced, emotional environment.
* Proven decision-making skills.
* Strong administrative skills, including use of computerised systems.
* Current full driving licence.
* Ability to demonstrate and apply Blue Cross values.
Preferred but not essential:
* Knowledge of cat, dog, and small animal behaviour.
* Client relationship management experience.
* Understanding of safeguarding issues.
How to apply
Click the apply button below and complete the online application before the deadline on Tuesday, 9th September. We reserve the right to close the vacancy early if we receive an overwhelming response.
Blue Cross benefits
Our people are vital to our success. We offer a supportive working environment, including:
* 38 days holiday (including bank holidays), increasing with service
* Wellbeing support programs
* Free 24/7 GP access via MetLife for you and your family
* Physiotherapy advice and face-to-face intervention
* Health cash plan
* Employee assistance programme
* Pension scheme with employer contributions
* CPD and personal development support
* Life assurance
* 20% discount on Pet Plan pet insurance
* Family-friendly policies
* Recognition schemes
* Annual volunteer days
* Retail discounts for charity workers
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