Hours of Work: 37.5 hours weekly, Monday - Saturday
SUMMARY
The Test Centre Manager is responsible for overseeing test administration, facility maintenance, financial practices, personnel management and reporting to Senior Manager, Operations .
DUTIES & RESPONSIBILITIES
* To ensure that the facilities, operations and performance at the assigned test centres meet the standards of Prometric and its testing clients.
* To plan working rotas and supervise Test Centre Administrators
* To act as a TCA to administer tests
* To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification etc. is carried out correctly.
* To answer telephone enquiries and provide information about testing to candidates.
* To support operations and technical personnel with data communications, ensuring that these are successfully completed.
* To file irregularity reports for unusual situations or complaints.
* To calculate and approve timesheets and expenses for all staff, submitting to the Senior Manager at appropriate times.
* To provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM will also be responsible for holding keys to the testing facility.
* To operate the Digital Video Recording System and to train all staff to use the system
* To actively participate in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
* To maintain a working knowledge of policies, practices and procedures.
QUALIFICATIONS & EXPERIENCE
* Flexibility regarding hours and support additional business activities which may include attending other locations
* Customer Service experience
* Ability to meet commitments
* Responsiveness to management direction.
* Excellent interpersonal skills
* An ability to operate as part of a team.
* A good general standard of education with a minimum grade C or above in GSCE (or equivalent) English and Maths
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