Do you thrive in a fast-paced environment where sport, travel and client experience come together? At Coaches’ Voice Tours, we design and deliver world-class football tour experiences for clubs, academies, schools, and universities around the globe. With over 35 years of combined experience, our team has operated hundreds of unforgettable tours for players of all levels – from elite professionals to youth development squads.
As we enter an exciting phase of growth, we’re looking for a Operations Manager to join our team and play a key role in shaping, pricing, and delivering high-quality tours, while helping scale our operations.
Key Responsibilities
Product & Tour Development
* Assist in the design and pricing of new football tour experiences across the UK and Europe
* Monitor industry trends and identify opportunities to enhance our offer
* Support the commercial team in developing itineraries that align with client expectations and business goals
Operational Delivery
* Take ownership of operational delivery from initial booking to tour completion
* Liaise with suppliers, clubs, hotels, and transport providers to ensure every detail is managed
* Lead on-site logistics when required and provide operational support during tours
Client Management & Communication
* Serve as a main point of contact for clients throughout the whole tour process.
* Deliver excellent customer service and ensure swift resolution of any issues
* Prepare professional communications, itineraries, and tour documentation
* Assist with data processing, invoice management, and account administration
Internal Collaboration & Process
* Work closely with colleagues in sales, content, and finance to ensure smooth handovers and efficient workflows
* Maintain accurate documentation and supplier records
* Contribute to process improvements and team operations planning
What We’re Looking For
We don’t expect you to have done this exact job before – but if you’re an energetic, organised, and sports-loving person with the following, we’d love to hear from you:
* Experience in product or operational roles, ideally in sport or travel
* A passion and knowledge for football, travel, and creating exceptional experiences
* Excellent communication skills, both written and verbal
* Strong time management and administrative skills with great attention to detail
* Confidence working across teams and with senior stakeholders
* Proficiency in Microsoft Office, particularly Excel and PowerPoint
* A positive, team-focused mindset and the ability to handle pressure and shifting priorities
* Essential that the candidate will travel both domestically and internationally with the team tours.
What We Offer
* A competitive starting salary
* 25 days holiday plus UK Bank Holidays
* Flexible hybrid working (minimum 3 days per week in our Chester HQ)
* Pension scheme (NEST)
* Opportunities for travel and professional development
* BUPA after probationary period has been completed
* A role at the heart of a growing, ambitious company shaping the future of football tours