Overview
The Deputy Restaurant Manager oversees staff, ensures smooth business operation, and handles escalated customer queries and grievances. In addition, the Deputy performs all duties of the Restaurant Manager in their absence, ensuring high standards of service and compliance with health and food safety regulations.
Responsibilities
* Organise team schedules, manage staff issues and sick leave.
* Evaluate employee performance and provide training and guidance as needed.
* Manage department‑specific initiatives, ensuring completion within scope, time and budget.
* Fill in for absent employees and assist teams to complete projects.
* Ensure employees follow company policies, health and safety regulations, and maintain consistent customer service standards.
* Maintain business compliance with health, safety and food safety laws and regulations.
Qualifications
* Previous experience working in a busy hospitality venue.
* Good knowledge of allergens and food safety.
* Excellent communication skills and ability to work as part of a team.
* Strong IT and communication skills, including proficiency in Excel and Word.
* Flexibility in working days and hours to meet business demands.
* Solid leadership qualities and ability to engage a large team to drive service and standards.
* Knowledge of HACCP.
* Professionalism, reliability and calmness under pressure.
* Good time‑management and level 2 basic food hygiene.
* Friendly and confident for this customer‑facing role.
* Experience with social media (e.g. Facebook) is an advantage.
Benefits
* No evening work, split shifts or unsociable hours; year‑round business.
* Security of working in a well‑established expanding family business.
* Rate of pay negotiable, dependent upon skills and experience.
* 50% meal discount at any BGC restaurant.
* 20% discount at any BGC store, with additional discount rates for Woodthorpe Leisure Park.
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