Job overview
We have developed a new role to enhance and complement our team. The IT and Digital Transformation Officer will lead the maintenance, improvement, and future-proofing of the practice's IT systems, digital services, and data processes. This role focuses on supporting day-to-day technical needs, implementing new technology solutions, and driving digital innovation to enhance patient care and operational efficiency.
Responsibilities
* IT Infrastructure and Support – Manage and maintain the practice's IT infrastructure (computers, printers, servers, telephony systems); provide first-line technical support for staff; work with external IT providers to ensure robust, secure, up-to-date systems; administer/maintain user accounts, permissions, and security protocols for clinical systems (e.g., EMIS, SystmOne, Docman); ensure network stability, data backups, and cyber security measures; oversee rollout of new hardware, software, and system upgrades.
* Digital Transformation and Innovation – Lead projects to implement and optimise digital tools (e.g., online consultations, remote monitoring, patient self-service systems); support integration of NHS Digital initiatives (including the NHS App and other patient-facing platforms); identify and evaluate emerging technologies to improve patient access, data security, and practice efficiency; train and support staff in the use of new systems and digital workflows; maintain and enhance the practice website and digital communication channels.
* Data Management & Reporting – Ensure data accuracy, security, and compliance with GDPR and NHS information governance; develop and run regular data reports to support clinical performance monitoring, QOF, and IIF targets; support data-driven decision-making by creating dashboards, reports, and analytics tools; assist in data audits and quality improvement projects.
About us
Mocketts Wood Surgery is a GP Surgery looking after 9,300 patients. We are based in the village of St Peters in Broadstairs. We currently have a team comprising 5 GPs, 3 Practice Nurses, 1 Nurse Associate, 1 Pharmacist, 2 Health Care Assistants, 2 Frailty & Social care Coordinators and administrators, who work together to provide high levels of clinical excellence and support to our patients.
We are looking to complete and enhance our team by fulfilling the post of an IT & Digital Transformation Officer. Patient care is our priority and is the centre of all that we do. The successful applicant should have a willingness to undertake continuous professional development in digital health and technology, flexibility to adapt to rapidly changing technologies & priorities, and a commitment to patient confidentiality & ethical IT practices.
Details
Date posted: 11 September 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Fixed term
Duration: 5 days
Working pattern: Part-time, Flexible working
Reference number: A2656-25-0004
Job locations: Mocketts Wood Surgery, Hopeville Avenue, Broadstairs, Kent, CT10 2TR
Job responsibilities
Main Duties & Responsibilities
* IT Infrastructure & Support – Manage and maintain the practice's IT infrastructure, including computers, printers, servers, and telephony systems; provide first-line technical support for staff; work with external IT providers to ensure robust, secure, and up-to-date systems; administer and maintain user accounts, permissions, and security protocols for clinical systems (e.g., EMIS, SystmOne, Docman); ensure network stability, data backups, and cyber security measures are in place and effective; oversee the rollout of new hardware, software, and system upgrades.
* Digital Transformation & Innovation – Lead projects to implement and optimise digital tools (e.g., online consultations, remote monitoring, and patient self-service systems); support the integration of NHS Digital initiatives; identify and evaluate emerging technologies that can improve patient access, data security, and practice efficiency; train and support staff in the use of new systems and digital workflows; maintain and enhance the practice website and digital communication channels.
* Data Management & Reporting – Ensure data accuracy, security, and compliance with GDPR and NHS information governance standards; develop and run regular data reports to support clinical performance monitoring, QOF, and IIF targets; support data-driven decision-making by creating dashboards, reports, and analytics tools; assist in data audits and quality improvement projects.
Key skills & attributes
* Advanced IT skills, including troubleshooting, system administration, and Microsoft Office proficiency.
* Knowledge of GP clinical systems (EMIS / SystmOne) and NHS digital platforms.
* Understanding of cyber security best practices.
* Excellent problem-solving skills with the ability to introduce and implement new technology solutions.
* Strong communication and training skills for supporting staff in IT adoption.
* Ability to manage multiple projects with attention to detail.
Experience & Qualifications
* Essential: Proven experience in IT support, system administration, or digital services management; knowledge of networking, hardware, and software troubleshooting; experience with data protection legislation (GDPR) and NHS information governance; ability to lead technology projects from planning to completion.
* Desirable: Experience working in a GP surgery, NHS organisation, or healthcare IT role; experience with using EMIS, DOCMAN, TEAMSNET; certification in IT-related qualifications; experience with cloud platforms, remote working solutions, or cyber security tools.
Disclosure and safeguarding
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer: Mocketts Wood Surgery
Address: Mocketts Wood Surgery, Hopeville Avenue, Broadstairs, Kent, CT10 2TR
Employer's website: mockettswoodsurgery.nhs.uk
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