Are you looking for an Admin role that gives you the chance to work for one of the World’s most iconic department stores? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
A bit about the role
As our HR Shared Services Administrator, you will play a pivotal role in supporting the full team member lifecycle by providing excellent customer service to all stakeholders including collaborating with the HR Specialist teams to provide insights, enabling problem solving and seeking solutions, and provide predictive capability to business leaders on HR solutions. HR Shared Services advocates and improves Line Manager development through the continued sharing of knowledge of the self-service strategy.
As our HR Shared Services Administrator, you will:
* Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
* Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
* Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday. Including:
* Modify and create organisational structures
* Support and review of the job change business processes
* Password re-set
* Daily management of the HR Shared Services Workday inbox
* Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
* Send out new contracts where an amendment has been received
* Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
* Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
* Process applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
* Management and administration of the Healthcare benefits scheme
* Process applications for season tickets
* Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
* Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
* Administering the refer a friend scheme
* Produce and distribute reports
* Provide general administrative support to the wider team
* On occasion, travel to our London and Regional stores may be required.
The Ideal Candidate:
* Experience within a fast paced working environment essential
* Knowledge and experience in Workday is essential
* Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
* A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
* The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
* On occasion, travel to our London and Regional stores may be required.
Key Personal Attributes:
* Team player
* Ability to work under pressure to deadlines
* Good communication skills
* Adaptable/flexible
* Excellent HR system skills
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.