Service Delivery Manager - HPC and Supercomputing
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Overview
Are you interested in working on one of Microsoft's most exciting products, passionate about exceeding cloud customer expectations? Do you thrive in a start-up like environment and enjoy building managed customer experiences? If so, consider joining the Azure Customer Experience (CXP) organization! Our mission is to build proactive experiences that innovate Azure and increase customer success.
We are seeking a customer-obsessed Service Delivery Manager to coordinate and lead delivery resources across Microsoft and our partners, creating and enhancing end-to-end managed experiences for an outstanding customer experience. You will infuse our team with enthusiasm, strategic advice, and operational excellence, embodying our inclusive culture and commitment to diversity.
Responsibilities
* Coordinate with delivery teams to maintain high performance and implement improvements supporting delivery excellence.
* Own critical incidents, coordinate resolutions, and communicate effectively with stakeholders.
* Manage escalations with clear summaries and recommendations.
* Participate in service review meetings, represent Azure CXP at customer meetings, and report on service performance.
* Define operating models, OKRs, KPIs, and RACIs to ensure optimal customer experience.
* Build strong relationships with Microsoft teams and stakeholders to maximize client satisfaction.
* Act as the customer champion by proactively designing and delivering services that exceed expectations.
* Promote a culture of customer obsession, delivery excellence, value creation, and collaboration.
* Gather feedback, identify areas for improvement, and develop new processes and guidance.
* Translate technical details into business language to bridge organizational gaps.
* Lead service review meetings with partners to drive operational excellence.
Qualifications
Key Skills
* Results-driven, adaptable, and thrive in fast-paced environments.
* Ability to motivate and influence teams.
* Strong service delivery, project, and priority management skills.
* Excellent documentation skills and experience developing processes.
* Experience managing complex customer situations or incidents.
* Knowledge of Microsoft technologies and cloud services.
* Strong interpersonal, presentation, and communication skills.
* Certifications such as Project Management, Prosci Change Management, or ITIL are a plus.
* Cloud and Azure knowledge are essential; Azure DevOps experience is a plus.
* Experience with high-performance computing or supercomputing is a plus.
* Minimum 5 years of experience with Azure or similar cloud systems, and in client-facing roles.
* Degree required; MBA or advanced degrees preferred.
Preferred Qualifications
* Public cloud experience.
* Right to work in the UK.
* BPSS and/or SC Clearance.
* Extensive experience in operations and managed services.
Other Requirements
The role requires passing security screenings, including Microsoft Cloud Background Check and UK security clearance. The position involves being on-site in South West England 2-3 days a week.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to legally protected characteristics. Accommodations are available for applicants with disabilities.
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