* **Contract type** **-** This position is a permanent contract.* Please note, internally this role is known as ‘Resident Services Partner’.**Expected salary** **-** £29,500 - £30,000 (dependent on experience).**Working pattern** **-** The working hours for this role will be 37.5 hours per week, 8am - 4.30pm or 10.30am - 7pm, Monday to Friday. Evening and weekend working may be required occasionally to support events. **Location** **-** This role is based at our Birmingham Build to Rent site, Landrow Place.**Interviews -** Interviews for this role will be held in person at our Birmingham Build to Rent site on Wednesday 24th September.* To be a main point of contact, be responsible for excellent customer experience for residents and guests, handling day-to-day matters in a prompt and professional manner* Carrying out concierge duties such as parcel and key management* To respond to all enquiries from potential residents and arrange/conduct viewings as required, agree offers on available properties.* To support the running of regular resident engagement events.* Reviewing, reporting and scheduling maintenance, providing residents with regular updates on progress.* Regular inspections of vacant apartments including completing check in and check out reports* Supporting General Manager with deposit return negotiation* Supporting General Manager to ensure that apartments are brought up to a good standard between tenancies* Carry out regular inspection of all communal areas reporting any defects where appropriate, litter picking and addressing any areas that need tidying or cleaning.
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