D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k
Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role
The role can be completed on a primarily remote basis.
Key Skills & Experience:
* Experience of working in a busy environment, to targets, to SLA’s and within timescales
* D365 SCM experience – SCM module knowledge
* Previous Service Management experience (ITIL preferable)
* Excellent customer service skills and exceptional telephone manner
* You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
* Good communication skills on all levels
* Ability to participate and contribute successfully within a team environment.
* Must have strong problem-solving skills.
* Good organisation & prioritisation skills
* Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
* Able to deal appropriately and maturely with difficult situations.
* Be self-motivated and have a ‘can-do’ attitude.
* Ability to manage and prioritise workload under pressure & without supervision.
* Willingness to continue learning and develop your technical skills.
* Full UK Driving license
Main Responsibilities:
* Provide specific 1st/2nd line D365 SCM software support
* Provide Dynamics AX & D365 administration duties.
* Monitor ERP batch queues for error notifications.
* Manage and maintain user access lists/security around environment access.
* Train end users on elements of Dynamics AX & D365, including integrated applications.
* To maintain a high degree of customer service and adhere to all service level agreements and processes.
* Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
* Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner.
* Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required)
* Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
* Remote Support management of customer issues when required
* Complete service request fulfilment as necessary
* To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base)
Location: UK (Hybrid)
Candidates must be eligible to work in this country.
Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.
Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.
If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.