At 32Co, we’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people. The service we offer to dentists and their patients is core to our product. We’ve built a reputation for an unreasonably excellent dentist experience (average dentists rating of 4.97 out of 5!), and as we scale we want to raise the bar even higher. Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we’re rapidly expanding our operations across the UK and beyond. With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine. As a Dentist Experience Specialist, your mission is to make sure every dentist and patient we support has a seamless, high-quality, and delightful experience from start to finish. From day one, you’ll have meaningful ownership and input into our dentist and patient journey to ensure it remains market-leading as we continue to scale. We think of “experience” holistically, so your role will be varied and ever-changing. You could be working across the product and tech we build for our dentists, supporting on clinical escalations, creating and sharing amazing case studies, engaging our community of orthodontic specialists or brainstorming improvements to turnaround times - to name just a few. This is a great opportunity for someone with a dental healthcare background who is passionate about innovation in healthcare and wants to learn and grow quickly. You’ll get exposure to all areas of a fast-growing health-tech startup, work closely with our senior team, and make a real difference to thousands of dentists, patients and orthodontists as we scale our brilliant service. What you’ll be doing Delivering an amazing case experience to dentists and orthodontists that work with 32Co. Operating as a key part of our clinical support team, fielding questions and finding solutions. Reviewing and auditing our service performance across the whole journey, identifying friction points, communication gaps, delays and opportunities for proactive interventions. Collaborating with teams across 32Co to deliver improvements to dentist, patient and specialist experience, including with product & engineering on tech and AI improvements. Supporting our community of specialist orthodontists, ensuring great performance and keeping them engaged with 32Co. Being the voice of our dentists and patients, ensuring their needs are clearly understood and advocating for service excellence in cross-functional decisions. Who you are You are an experienced professional with demonstrable experience in healthcare (3 years) and ideally have experience in dental healthcare. Proactive and unafraid to figure things out. You don’t wait to ask but anticipate needs and propose solutions before issues arise. Empathetic and have a customer-centric mindset. You have EQ in spades and have an intuitive feel for what unreasonably excellent should feel like for our customers. A problem-solving mindset. You’re great at digging into the root causes of problems, spotting opportunities for improvement and designing solutions. Collaborative and work well with all types of stakeholders, which could be both internal teams and external parties. Appetite to work in the organised chaos and excitement of start-up moving into the scaling phase. Excited to build healthcare and systems that feel personal, efficient - and even magic - as we scale. Excited about how technology and AI can improve healthcare - making it faster, smarter, more personalised and delightfully human at scale. Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays. Why join us See your work translate into real-world impact - you’ll have the chance to help change lives every day and meet the people whose care you’re improving. Regular performance reviews to ensure your compensation keeps pace with your impact. Build the Future of HealthTech; we’re tackling a multi-billion dollar challenge with real-world impact. Founded by an ex-Oxford doctor and former BCG consultant, with a proven track record of creating the world’s leading Haemophilia management app. Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team. Birthday day off - because no one should work on their birthday! Team perks, including regular team lunches, quarterly socials and an annual retreat. Flexible working arrangements, splitting time between home and our vibrant London office.