6 Month Contract With A local Authority Job Purpose To support and supervise Passenger Assistants within the School Transport Team, ensuring safe, effective, and high-quality transport services for students across Plymouth. The role focuses on staff support, training, performance management, and maintaining strong operational standards. Key Responsibilities Supervise and support Passenger Assistants across the Plymouth area Travel to various locations, including accompanying Passenger Assistants and students on transport routes when required Deliver classroom-based training for Passenger Assistants Manage performance, including providing feedback, addressing issues, and supporting absence management processes Respond to queries from parents, schools, Passenger Assistants, and transport operators, including handling challenging situations Complete Health & Safety documentation, including incident reports and investigations Maintain accurate records using internal systems and databases Support continuous improvement of service delivery Undertake additional duties appropriate to the role as required Requirements Full, clean driving licence Access to a vehicle for travel across Plymouth Enhanced DBS check Proven supervisory experience, including performance management, training, and absence handling Experience delivering training in a classroom setting Understanding of Health & Safety practices Strong communication and customer service skills Proficient in Microsoft Office and database systems Ability to work independently and use initiative Positive, can-do attitude and a good sense of humour Experience working with Special Educational Needs (SEN) Additional Information Hours: 29 hours per week, Tuesday to Friday Pay: Bi-weekly payments Location: Plymouth (travel required across the local area)