Posted: 18 June
The role
About Maslow’s Maslow's Kensington, which opened in June 2026, operates two floors of private members co-working space - 31 private offices and a total of 303 desks, with restaurant, café and bar – all just a stone’s throw from High Street Kensington. Maslow’s is a collection of thoughtfully designed members’ houses, located in London’s vibrant Fitzrovia, Soho and Kensington. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent. As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth. Your new role Our company is seeking an experienced General Manager to oversee the daily operations and financial performance of the House. Reporting into the Group General Manager, the GM will be responsible for ensuring that all aspects of the House’s operations run smoothly and efficiently, while maintaining high levels of guest satisfaction and profitability. Our operating hours between 7am – 7pm, Monday to Friday. Key responsibilities Create, lead and develop a supportive and motivated team, fostering employee growth and well-being, and ensuring that the team is engaged and equipped to provide exceptional service to members and guests. Lead the entire employee journey – recruitment, L&D, succession planning, payroll, engagement and employee relations in alignment with our company values of Caring, Curious and Committed . Deliver an inspirational, finely tuned, and profitable offering for the members and public. The Front of House Restaurant team, Events and Reception teams will report into this role. Develop and implement strategies to increase occupancy rates, revenue and profitability. Lead the business to meet and exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing. Manage and control budgets, forecasting and planning. Monitor financial performance, including revenue, expenses, and profit margins, and take appropriate action to address any variances. Monitor and analyse industry trends, staying up to date on changes in the market and adapting strategies as needed. Collaborate with the Marketing team to drive sales and initiatives to attract new business and maintain repeat clientele. Develop business strategies across all F&B within the property, including new business opportunities through partnerships. Review occupational health, safety, security, and emergency procedures within the property to ensure compliance with legislation and company policies. Qualifications and Experience Proven leadership skills Relevant industry experience in a similar environment – luxury hospitality Financial acumen Strong communication skills – including written and spoken English Excellent organisational skills Desirable Skills Experience in managing multi-outlet operations, ideally within luxury hospitality or high-end workspaces A proven track record in supporting membership retention and engagement Experience in building and nurturing membership communities Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential. Licence holder/WSET certificate *Please note that we do not have a Skilled Worker Sponsor License.
