My client is looking for a Plumbing and Heating Engineer to ensure the safety and comfort of the client's tenants by delivering high-quality heating and plumbing services in compliance with all relevant health and safety legislation.
Key Responsibilities:
Carry out repairs, servicing, and installations of gas and wet heating systems.
Diagnose and repair plumbing issues across the client's properties.
Adhere to all health and safety regulations and Gas Safe guidance to ensure tenant safety.
Collaborate with planners, service delivery teams, managers, and contractors to resolve customer service issues.
Deliver excellent customer service in line with the client's standards.
Maximise first-time fix rates by managing van stock and maintaining high-quality workmanship.
Participate in an optional on-call rota to support emergency repairs 24/7, 365 days a year.
Take ownership of personal development, staying up to date with legislation and technical updates.
Monitor and improve personal performance based on feedback and objectives.
Perform other duties appropriate to the role.
Act as a role model for the client's values.
Performance Measures:
Timely completion of jobs within corporate targets.
Up-to-date gas and plumbing qualifications.
Maintain productivity equivalent to completing eight jobs per day.
Person Specification:
Expertise:
Minimum 3 years' experience in gas servicing, breakdown, or installation (including training).
Preferably 3 years' plumbing experience (including training).
Proficient with mobile working technology (e.g., tablets).
Skilled in dynamic risk assessments.
Strong communication skills (face-to-face and telephone).
Ability to work methodically under pressure.
Proven problem-solving and decision-making abilities.
Adherence to regulations and industry standards.
Self-motivated learner.
Commitment to equality and diversity in service delivery.
Qualifications and Skills:
Essential:
ACS Core Safety Assessment - CCN1
Combustion Analysis - CPA1
Cookers - CKR1
Space Heaters - HTR1
Central Heating - CEN1
DHWSS (unvented cylinders) qualification
Plumbing NVQ Level 2
Full valid UK Driving Licence (business van provided)
Desirable:
NVQ Level 3 in Gas and Mechanical Engineering
Experience with commercial heating, LPG, renewable energies
Asbestos Awareness and Water Regulations training
Experience in the affordable housing sector
Additional Information:
Contract Type: Permanent
Work Area: Client properties and sites across Kent
Working Hours: 42 hours/week
Monday-Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:00 PM
On-Call Rota: Optional, includes evenings and weekends
DBS Check: Basic required