Job Purpose: The Relationship Manager is the first point of contact for our customers and supports them through our connections process. They’re the voice of the customer internally and ensure we know the customer’s needs and requirements, whilst actively managing the customers progression against critical connection milestones.
In this role you can enjoy our hybrid working from our Warwick office and home. You'll be flexible to regular travel throughout England and Wales, depending on the Customer project.
Responsibilities
* Proactively engage with customers to build and strengthen relationships.
* Log customer complaints and resolve these quickly and efficiently.
* Capture customer intelligence in our CRM system and feed insight into our business plan.
* Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer’s pipeline – including the logging of all customer meetings/interactions.
* Understand our customer’s needs and keep them updated via progress meetings and communications.
* Have a good understanding on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
* Write Account Plans for our strategic customers.
* Share knowledge, coach and help in developing the Associate & Assistant Relationship Managers.
Qualifications
* Experience of managing multiple customers or stakeholders.
* Proven track record of being able to influence at a peer level.
* Commercial acumen and negotiations skills.
* Thrives in a busy working environment with numerous activities running in parallel.
* Experience in relationship and/or account management preferred.
* Experience in using a CRM System (Salesforce or similar) preferred.
* Full Driving Licence required
Benefits
Salary between £48,000 to £54,000 dependent on experience
* Excellent work/life balance and company culture
* 26 days annual leave plus 8 statutory days
* The option to buy additional or sell holiday
* Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
* Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role
* Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
* Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
* Access to apps which support health, fitness and wellbeing
Equal Employment Opportunity
At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
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