Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants — serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using strong product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and store upkeep in collaboration with your team.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service — an excellent opportunity to develop new skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive, hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values at all times — being a united team, continuously improving, bringing positivity, and living our passion for gardens.
What we offer
1. Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Opportunities for development via Dobbies Academy with eLearning and training programs.
6. A thriving, passionate, diverse team committed to excellent customer service.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We also engage in community events and support a national charity partner. We are dedicated to being a great place to work, encouraging our colleagues to be their best, share successes, and make it work for our customers.
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