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In this role, you'll ensure efficient planning and allocation of PPM tasks utilizing the Mitie CAFM system and scheduling tools. Our goals include maximizing route utilization for skilled engineers to meet daily PPM SLAs. We proactively identify risk areas, comply with Mitie policies, attach PPM certifications, collaborate closely with teams, escalate issues, and maintain professional standards. Health and safety compliance is paramount, and we strive to meet client expectations and KPIs.
Skills & Behaviours
* Reliable with excellent verbal reasoning skills and the ability to get along with others
* Experience in daily interaction and workload management of field engineers
* Coordination and planning skills – excellent organizational skills and ability to prioritize workload
* Effective communication skills, both verbally and in writing, at all levels of the business and with external parties
* Customer care skills, capable of delivering results and meeting customer expectations
* Commercial awareness with a focus on high quality and cost control
* Self-motivated, tenacious, result-oriented, with a positive outlook
* Calm under pressure
Qualifications & Experience
* Understanding of supply chain and basic planning processes (order, production, delivery)
* Knowledge of Maximo or similar CAFM system
* Knowledge of Click or similar scheduling/planning tools
* Relevant experience in a planning role using in-house systems and Microsoft packages
* Knowledge of the hard services and facilities management sectors is desirable
* Educated to A Level standard or equivalent; business-related qualifications are desirable
Health and Safety Responsibilities
* Follow group and company policies and procedures at all times
* Report deficiencies in systems or equipment that may affect service delivery or pose safety risks
* Use all work equipment and PPE properly, following training
* Report issues or training needs to your line manager or via the incident reporting system
Our market-leading offering provides benefits that suit your lifestyle, including virtual GP services, financial wellbeing assistance through Salary Finance, flexible holiday options, insurance, discounts, a cycle-to-work scheme, enhanced pension contributions, share plans, and recognition programs like Mitie Stars.
We are committed to diversity and inclusion. If you have a disability or long-term condition and require adjustments during the recruitment process, please contact Safi Hasan via email.
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