ER Case Lead
London
3-month Contract - Hybrid
£500 per day Umbrella
ARM are delighted to be working with our client to help them recruit a HR Caseworker on a 3 month contract.
The Role
* Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
* Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
* Manage flexible working requests, changes to terms and conditions, and exit processes.
* Support the delivery of formal processes including redundancy consultations and TUPE transfers.
* Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
* Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
* Escalate cases appropriately while maintaining ownership of resolution pathways.
Requirements
* Proven experience in managing complex ER cases in a fast‑paced, matrixed organisation.
* Strong knowledge of UK employment law and HR policy frameworks.
* Excellent communication, coaching, and stakeholder management skills.
* Ability to handle sensitive matters with discretion and professionalism.
* Experience working with cross‑functional teams including Legal and Compliance.
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