Our client, a highly respected professional services firm based in the heart of Belfast, is currently seeking a passionate and experienced IT Training & Systems Enablement Specialist to join their technology and support operations. This permanent part-time position is ideal for a training professional who excels at empowering staff with the knowledge and tools they need to work efficiently in a modern, technology-led environment. This individual will lead the charge in developing and delivering a programme of engaging IT learning experiences for colleagues across multiple teams - from day-one onboarding to continued upskilling. You'll be the go-to person for coaching users on both core business applications and new digital initiatives, ensuring confidence and compliance across the firm's IT platforms. What You'll Do: Analyse learning requirements across departments, identifying key gaps in digital confidence and proposing targeted training strategies to address them. Design and deliver engaging training content across a range of systems and software, including Microsoft 365, document automation tools, secure communication platforms, and case management systems. Act as the key contact for IT learning escalations, helping employees troubleshoot knowledge-based issues and adopt new tools confidently. Deliver a blended learning experience using in-person workshops, virtual sessions, quick reference guides, videos, and one-on-one coaching. Collaborate with internal stakeholders, including HR and the Technology team, to ensure training aligns with user needs and business goals. Champion the adoption of new technologies, assisting with change initiatives and supporting the rollout of new systems and digital processes. Monitor the impact of learning interventions, collecting feedback, tracking engagement, and recommending enhancements. Contribute to testing and documentation for new tools, providing end-user insight and usability guidance. Provide regular reporting to management on training outcomes, feedback themes, and platform adoption trends. What We're Looking For: Proven experience delivering IT or digital systems training in a professional services, legal, or regulated business environment. Strong working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, SharePoint, and Teams. Comfortable with learning management systems, virtual meeting tools, and designing both live and self-paced learning resources. Excellent communication skills with the ability to translate technical language into clear, engaging guidance for non-technical users. Highly organised and proactive, able to manage multiple requests and learner groups simultaneously. A genuine passion for helping people learn and an ability to tailor your approach to a range of learning styles and digital literacy levels. A confident facilitator who can foster collaboration, feedback, and engagement in both small and large group settings. Preferred (But Not Essential): Previous experience working with document management or legal case management systems. Exposure to digital change or technology adoption programmes. Basic knowledge of data protection and information security best practices in an office environment. Role Details: Location: Belfast city centre (primary base) Hours: 21 hours per week (flexible working considered across 3 days) Travel: Occasional travel to the Dublin office required This role offers the opportunity to join a modern, people-focused firm that values innovation, collaboration, and continual development. The successful candidate will play a key part in enabling operational excellence through digital empowerment. If you'd like to learn more about the position or explore similar opportunities, please reach out. Skills: IT Trainer Technician Azure Engineer