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Helpdesk operative

Cirencester
Arcus FM
Helpdesk operative
€10,000 - €40,000 a year
Posted: 13 June
Offer description

Arcus FM Cirencester, England, United Kingdom


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Arcus FM Cirencester, England, United Kingdom

4 days ago Be among the first 25 applicants

Join to apply for the Helpdesk Operative role at Arcus FM

Why Join Us

We are seeking a Helpdesk Operative to join us on a permanent basis at our Cirencester site. The role involves providing a first point of contact for sites, contractors, and clients in a fast-paced environment, and monitoring the daily operations of the account.

What You'll Be Doing

* Answering calls from sites, clients, and contractors
* Raising jobs on an internal system
* Monitoring work orders from logging to completion
* Liaising with contractors for updates
* Uploading costs and chasing approval
* Monitoring planned maintenance and certificates
* Responding to queries via email inboxes
* Running and sending reports
* Managing contractor payment approvals
* Invoice validation
* Performing other ad hoc duties as assigned by Line Manager

What We're Looking For

You should be confident, self-motivated, and possess a ‘can-do’ attitude. Strong communication skills are essential, with the ability to adapt quickly to changing priorities.

The desirable qualifications and skills include:

* Experience in a customer service environment
* Professional telephone manner and clear communication skills
* Knowledge of MS Word, Excel, Outlook
* Ability to work independently and as part of a team

When You Join Us You Will Receive

* Salary: £25,485
* Up to 4% bonus scheme, based on targets
* Group personal pension with 5-6% matched contributions
* 25 days annual leave plus bank holidays
* Life assurance
* Access to training academy
* Funded training sponsorship
* Refer a Friend reward scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/Trade Point
* 20% off Nuffield Fitness Centres

Apply today by clicking the ‘apply’ button.

Requisition ID: 2025-7108


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Information Technology


Industries

* Hospitals and Health Care
* Non-profit Organizations
* Government Administration
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