Overview
obPurpose To gain an in-depth knowledge of the functions, ICT systems, administration, processes and operation of the Council?s Fleet Services branch.
To undertake an in-depth review of all processes, procedures, functions and systems within Fleet Services.
To produce as-is business process maps, discover and report inefficiencies and options for improvement within systems and processes.
In collaboration with the Head of Service and Principal Service Manager, produce a comprehensive corporate report to advise the Senior Leadership on lessons learned.
Responsibilities
* To analyse, document and report via an in depth operational and system review, the business processes and system interconnectivities of the Councils Fleet Services operation.
* This includes as-is end-to-end process mapping, review of the business activities of individuals and systems both internal and external as well as a review of the information system (Fleet Focus) information management solution, its reporting functions and any associated links and interfaces.
* Where possible, suggestions for optimization of systems and processes should be reported and possible “to-be” processes mapped out.
* To recommend changes to systems and/or internal processes and procedures to facilitate efficient use of software applications, increase commercial revenue and reduce costs.
* To work with internal and external stakeholders to analyse requirements for Management Information Reports and make recommendations on how best to develop processes and management information/data outputs using appropriate reporting tools.
* To assist with the integration of the new Fleet Focus solution and ensure that interfaces with other stakeholders and external systems are consistent and error free.
* To assist internal ICT colleagues with quality assurance of software upgrades through the use of systems operational testing.
* To liaison with software suppliers to log problems and ensure their satisfactory resolution. To provide up to date user documentation and informal customer training as required.
* To provide customer support and lead in the investigation and analysis of the root cause of complex system incidents.
* To assist with User Acceptance Testing processes
* To undertake other duties commensurate with the post.
Qualifications
* The postholder should have at least 2 years relevant experience in a business analyst role, ideally in a complex operations environment as well as:
* Ideally hold a CCBA, CBAP or similar qualification
* Degree educated in a business-related subject
* Excellent research and analytic skills
* Knowledge of operational policies within Fleet Services or similar industry
* Understanding of company workflows, company structures, supply chains, trading and processing functions
* Experience with statistical models
* Excellent knowledge of databases and programs such as Excel or Google spreadsheets
* Communication skills to detail complex information in an easy-to-understand format
* Ability to turn complex data and trends into visual graphs for presentation
* Ability to source raw data through interviews with employees, customers and clients
* In-depth knowledge of data modelling techniques
* Working knowledge of relevant business management principles
* Excellent attention to detail
* Ability to turn complex concepts into simple language
* Excellent verbal and written communication skills
* Working knowledge of word processing tools and other relevant software packages
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