Job Description
A bit about the team and what you’ll deliver...
We are seeking a world-class SVP of Product to lead the transformation and future growth of Trustonic’s Telecoms Platform. This is a mission-critical role, reporting directly to the CEO and working closely with peers across Engineering, Commercial, and Operations.
You will be responsible for building and leading a globally distributed Product function, bringing structure, clarity, and strategic momentum to our product roadmap, execution, and innovation. You will own product strategy, unlock cross-functional alignment, and embed robust product management discipline that balances near-term platform stability with long-term value creation.
This role will lead the next generation of product practices following a period of fast growth. Internal alignment skills and customer delivery focus are key. You will be expected to lead from the front, guiding teams through a new operating rhythm, improving performance, and bolstering trust across the business.
As the SVP, Product you will:
Strategic Ownership
* Define and communicate a clear, structured product strategy aligned to business goals, customer needs, and platform readiness.
* Create a structured, measurable product roadmap that balances short-term stabilisation with long-term innovation and monetisation.
* Serve as a key voice in executive leadership, shaping company-wide direction, investment priorities, and product-led growth strategies.
Execution and Delivery
* Establish a clear framework for product planning, discovery, and prioritisation across internal product teams.
* Bring structure and governance to ensure alignment with Engineering, Commercial, Ops, and Finance.
* Drive measurable progress on stabilising the core platform (v3), reducing outages, improving billing, and executing critical migrations.
* Set and maintain a robust cadence of roadmap reviews, product performance tracking, and iteration.
Cross-Functional Leadership
* Serve as the bridge between Commercial and Engineering, translating market and customer inputs into actionable product plans.
* Lead and evolve the product organisation, including hiring, coaching, and mentoring PMs, UX leads, Data insights and product ops talent.
* Ensure clear accountability and collaboration between product and cross-functional teams, especially Engineering, Operations and Commercial.
Market and Customer Advocacy
* Champion the customer voice across the business, using insights to influence priorities and validate assumptions.
* Collaborate closely with the CEO, CCO, and key commercial stakeholders to identify market opportunities and partner-driven innovations.
* Act as a public-facing representative of product where appropriate (e.g., major customer engagements, due diligence, or PR).
6–12 Month Success Outcomes
Within 6 Months:
* Clear product strategy and roadmap in place, aligned to platform status and commercial goals.
* Trust and credibility established across Product and other functions.
* Product planning and prioritisation operating rhythm in place and adhered to.
* Platform quality, stability and reliability embedded into cross-functional execution plans.
Within 12 Months:
* V3 Platform fully migrated and operating to acceptable service levels.
* Billing platform capabilities deployed and adopted.
* Product team restructured and fully staffed with strong talent and leadership.
* Net Promoter Score and customer satisfaction trending positively.
* Measurable product contribution to revenue growth, expansion, and differentiation.
Who you are as a leader...
* Operates with integrity, directness, and high levels of personal accountability.
* Calm under pressure; experienced in turnaround or recovery situations.
* High EQ, able to build trust, foster psychological safety, and guide teams through uncertainty.
* Passionate about building inclusive products that deliver real-world impact across diverse global markets.
* Expert at hiring, mentoring, coaching and developing senior product talent at Senior Manager and ‘Head of’ level.
What makes you, you...
Experience
* Significant experience in B2B SaaS product leadership, ideally within platform technology, telecoms, fintech, or infrastructure services.
* Track record of scaling B2B SaaS products.
* Deep experience building and scaling high-functioning product teams across multiple time zones and disciplines.
* Track record of leading cross-functional delivery in fast-scaling or transformation-stage businesses.
* Prior experience navigating technical environments (e.g., API-led platforms, mobile SDKs, embedded software, Android).
Capabilities
* Highly structured strategic thinker with the ability to simplify complexity into actionable plans.
* Data driven decision-maker, comfortable with metrics, experimentation and using qual/quant insights.
* Mastery of product discovery, prioritisation, and performance measurement.
* Strong commercial acumen; skilled in identifying monetisation opportunities and translating customer needs into product outcomes.
* Fluent in modern product practices (e.g., OKRs, CD3, opportunity scoring, continuous discovery).
Qualifications
* Bachelor’s degree in business, engineering, computer science, or a related field (or equivalent practical experience).
* Leadership and management CPD, qualifications or certifications, desirable.
Additional Information
What we can provide you in return for your investment
Competitive compensation
* A base salary that reflects your expertise and impact.
Financial security & wellbeing
* Immediate participation in our pension scheme.
* Private medical insurance for you and your family from day one.
* Income protection and life insurance for peace of mind.
Flexibility & Work-Life balance
* Hybrid working arrangements to support your lifestyle.
* An open holiday policy with no upper limit—take the time you need, when you need it.
* Support for volunteering and causes that matter to you.
Growth & development
* Opportunities for professional development, mentorship, and career progression.
* Exposure to global teams and international travel for collaboration and learning.
Inclusive, supportive culture
* A commitment to diversity, equity, and inclusion.
* A collaborative environment where your voice is valued and your wellbeing is prioritized.
Impact & purpose
* The chance to work on a product that drives global economic inclusion and makes a real difference in people’s lives.
* A leadership role where your decisions shape the future of our company and industry.
#LI-Hybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.