As Investigation Engineer - Medical Devices you will focused on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.
Responsibilities
* Manage receipt, processing, and evaluation of complaint-related products and samples
* Conduct investigations into customer experiences and communicate findings across teams
* Perform root cause analysis and formal product testing on infusion devices
* Document investigation results and conclusions in the complaint handling system
* Analyse complaint trends and identify opportunities for process improvement
* Recommend corrective and preventive actions based on investigation outcomes
* Collaborate with engineering, manufacturing, and quality teams to address issues
* Ensure compliance with regulatory requirements and internal quality standards
* Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
* Skilled in failure analysis and problem-solving for electromechanical devices
* Proficient in Microsoft Office Suite with strong reporting skills
* Comfortable working independently and collaboratively in a fast-paced environment
* Detail-oriented with ability to manage multiple investigations accurately
* Strong communication skills for clear written and verbal updates, Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative
Qualifications
* Skilled in failure analysis and problem-solving for electromechanical devices
* Proficient in Microsoft Office Suite with strong reporting skills
* Comfortable working independently and collaboratively in a fast-paced environment
* Detail-oriented with ability to manage multiple investigations accurately
* Strong communication skills for clear written and verbal updates, Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative
About BD
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. BD is proud to be certified as a Top Employer 2025 in the United Kingdom, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information: £32,400.00 - £49,425.00 GBP Annual
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