About the role
Our busy Mortgage Lending telephone department are looking for a chatty, professional person to join them on the phones.
The role is in asupportive environment where we are known for our friendly andeffectivetelephone service to our mortgage intermediary partners and brokers.
Working with our mortgage intermediary partners the role is all aboutproviding them an exceptional telephone service to support to them, once theyve submitted a mortgage application. Providing updates of information and responding to queries from mortgage application to completion, including updates on cases, providing lending policy expertise, relationship management and outside of policy assistance will be key parts of the job.
The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.
Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with matched contributions
Life assurance (6 times annual salary)
Ability to buy and sell holiday allowance
Maternity, paternity and shared parental leave
Extensive wellbeing support
My Lifestyle retail discounts
Find out more about the fantastic benefits of joining Coventry Building Society here
About you
For this role youlllike talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customers enquiries.Coping with pressures and problem solving will be a parts of the role so youll be a committed person with a flexible, teamfocusedapproach.
To be successful in this role its essential you have: Are alreadyin a customer service focused role,providing a great service in a busy environment.
Excellent communication skills with the confidence to talk to lots of different people
Haveexperienceof handling challengingand/ orcomplex customers enquiries.
Desirable experience will include: Experience of working in a telephone environment
Mortgage experience
About us
Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch - Coventry Building Society (coventrycareers.co.uk)
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