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Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
La Mon Hotel & Country Club is an independent Hotel in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
About The Role
Job Title: Reservations Manager
Responsible to: Sales & Events Manager / General Manager / Sales Director
Main Purpose
The Reservations Manager oversees day‑to‑day operations of the reservations department, ensuring efficient and professional handling of all accommodation enquiries and bookings. The role focuses on maximising room revenue, developing & implementing departmental strategies, maintaining exceptional guest service standards, and ensuring effective communication between the reservations team, front office, events, operations and sales departments.
Reservations & Revenue Management
* Manage daily operations of the reservations office for accuracy, efficiency, and exceptional guest service.
* Oversee and optimise room inventory, rate management, and allotments in line with hotel revenue strategy.
* Monitor and analyse reservation trends to identify opportunities for growth and improvement.
* Forecast demand and support the Marketing Manager & Sales Director in developing pricing strategies.
* Ensure all reservations processed according to hotel standards and revenue guidelines.
* Maintain high accuracy in Guestline (PMS System) and channel manager systems.
* Analyse fluctuations in room revenue and implement initiatives to maximise revenue opportunities.
* Create packages and update PMS system as required.
Team Leadership & Training
* Lead, motivate, and support the reservations team, ensuring all staff receive ongoing training and development.
* Conduct regular team briefings, performance reviews, and skills coaching.
* Promote a culture of excellence, teamwork, and guest focus within the department.
Guest Experience & Service Quality
* Provide prompt, professional, and personalised service for all telephone, email, and online enquiries.
* Handle VIP, corporate, and group bookings with efficiency and attention to detail.
* Resolve guest concerns related to reservations promptly and courteously.
* Ensure all guest information is handled confidentially and in line with GDPR.
Sales & Relationship Management
* Build and maintain strong relationships with corporate clients, travel agents, and tour group organisers; attend meet‑the‑buyer events and sports teams.
* Work closely with sales and events teams to convert enquiries and maximise revenue opportunities.
* Partner with the Marketing Department to align pricing strategies, promotional activities and market positioning.
* Ensure website and all third‑party platforms are consistently updated with accurate rates, availability and content.
* Support promotion of hotel offers, packages, and seasonal campaigns.
Systems, Reporting & Administration
* Oversee upkeep of reservation systems, ensuring rate parity across all platforms.
* Prepare daily, weekly, and monthly reservation reports as required.
* Maintain and update departmental SOPs.
* Provide data‑driven insights on demand, pricing and market trends.
* Share competitor analysis, booking patterns and market trends.
* Collaborate with finance to ensure billing accuracy for individual and group bookings.
The Candidate
* Minimum 2 years experience in reservations, front of house or similar management role within the Hospitality Industry.
* Excellent customer service skills.
* Passionate about guest experience.
* Strong organisational skills.
* Hands‑on approach with can‑do attitude.
* Availability to work in shifts including weekends and evenings.
* Motivated, with ability to lead and motivate a team.
* Excellent management and communication skills.
* Passion for the role within the hotel.
* Mature and pleasant manner for dealing with customers and team members alike.
About The Company
La Mon Hotel & Country Club offers a perfect destination to relax and unwind or for a ‘Staycation’, exploring the attractions of Northern Ireland. Located on the countryside and only 15 minutes from Belfast city centre, the four‑star luxury accommodation, Country Club, the Odessi Health & Beauty and La Mon Hair Studio provide a full range of pampering services. Dining options include The Mill, Charlie’s Bistro & Lounge, with local produce freshly prepared by talented chefs.
Company Culture
La Mon Country Club offers fitness classes, discounts throughout the hotel, a 15‑metre swimming pool, two gyms, a tennis court, a Jacuzzi, sauna, and steam room, along with Odessi Health & Beauty and La Mon Hair Studio for pampering.
Closing Date: Monday 8th December 2025
Contract Type: fulltime
Salary: Based on Experience
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