Overview
You will lead the safe, effective, and efficient operation of the department across multiple sites. You will be responsible for driving service improvements, promoting shared learning and best practice, and responding to patient feedback and complaints. It's a really exciting time to join the team as we have just opened a new location and are developing new services to better serve the communities we work in. You will play a key role in ensuring the success of the department. You will be one of two Deputy Outpatient Managers. This position in particular focuses on leading and supporting our operational teams and processes.
Responsibilities
You will be the point of contact for all "on the day" concerns from patients or staff. Therefore, problem-solving, relationship-building, and people-management skills will be instrumental to the role. Our clinics operate from Monday to Saturday, and this position will be included in the rotational management coverage on Saturdays. It is essential that you have excellent attention to detail, can prioritise and organise your own workload, create efficient and effective workflows, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. A "can-do" attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
About Dorking Healthcare (DHC)
This is an excellent opportunity to join our existing management structure within our professional and friendly team. Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission), receiving a 'Good' status in our most recent inspection, and we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
Benefits
* Competitive salaries
* Membership of the NHS pension scheme
* 27 days annual leave plus bank holidays, increasing with length of service
* Access to an Employee Assistance Programme
* Opportunities for training, development, and career progression
* Some of our sites have free on-site parking (subject to availability)
* We aim to be an employer of choice and conduct annual staff satisfaction surveys
* DHC actively encourages and promotes diversity, ensures all voices are heard and included, and is committed to equal opportunities for all.
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